Common Questions

Yes, R. B. Plumbing & Carpentry is fully licensed and insured. We carry comprehensive liability insurance and workers' compensation coverage to protect both our customers and our team members. Our licenses are current and regularly renewed to ensure we meet all state and local requirements for plumbing and carpentry work in Kansas.

Absolutely! We provide free, written estimates for all non-emergency services. Our estimates include detailed breakdowns of labor, materials, and any additional costs. For emergency services, there may be a small diagnostic fee that is applied toward the cost of repairs if you choose to proceed with our services.

We proudly serve Kansas City, KS and surrounding areas within a 50-mile radius. This includes Overland Park, Olathe, Topeka, Lawrence, Shawnee, Lenexa, Leawood, and many other communities throughout Kansas. If you're unsure whether we serve your area, please give us a call and we'll let you know!

For emergency services, we typically respond within 1-2 hours, 24/7. For non-emergency appointments, we usually can schedule service within 24-48 hours, often the same day if you call early. We understand that plumbing and carpentry issues can be disruptive, so we prioritize quick response times.

First, try to locate and shut off the main water valve to prevent further damage. Then call us immediately at (785) 742-1783. We're available 24/7 for emergencies. If possible, move valuable items away from the affected area and take photos for insurance purposes. Our emergency team will guide you through immediate steps over the phone while we dispatch a technician.

Our plumbing services start at $125 for basic drain cleaning, $150 for pipe repairs, $175 for fixture installation, and $200 for water heater services. Final costs depend on the complexity of the job, materials needed, and time required. We provide detailed estimates before beginning work and never surprise you with hidden fees.

Yes, our experienced plumbers work with all pipe materials including copper, PVC, PEX, CPVC, galvanized steel, and cast iron. We have the specialized tools and expertise to repair or replace any type of plumbing system, from modern installations to older homes with original plumbing.

Absolutely! We'll assess your household's hot water usage, available space, energy preferences, and budget to recommend the best option. Tank water heaters have lower upfront costs and are easier to maintain, while tankless units save space and provide endless hot water but cost more initially. We'll explain the pros and cons of each option for your specific situation.

We recommend professional drain cleaning every 18-24 months for most homes, or annually for homes with heavy usage, older pipes, or recurring clogs. Kitchen drains may need more frequent attention due to grease buildup. Regular maintenance prevents major blockages and extends the life of your plumbing system.

We specialize in custom built-in shelving, entertainment centers, kitchen and bathroom cabinets, crown molding, trim work, wainscoting, closet organizers, home office built-ins, and custom storage solutions. We work with you to design pieces that perfectly fit your space and style preferences while maximizing functionality.

Project timelines vary based on complexity and size. Simple installations like trim work or floating shelves typically take 1-2 days. Custom built-ins and cabinets usually require 3-7 days. Large projects like decks can take 1-2 weeks. We provide detailed timelines with our estimates and keep you updated throughout the process.

Yes! We design and build custom decks, fences, pergolas, and other outdoor structures. We work with both traditional wood and composite materials, depending on your preferences and budget. All our outdoor construction meets local building codes and is designed to withstand Kansas weather conditions.

We work with a wide variety of materials including hardwoods (oak, maple, cherry), softwoods (pine, cedar), engineered materials (MDF, plywood), and composite materials for outdoor projects. We help you select the best materials for your project based on durability, appearance, and budget considerations.

We accept cash, checks, and all major credit cards (Visa, MasterCard, American Express, Discover). For larger projects, we also offer payment plans and can work with you to find a payment schedule that fits your budget.

For small service calls and repairs, payment is due upon completion. For larger projects, we typically request a small deposit (usually 10-25%) to secure materials and scheduling, with the balance due upon completion. We never require full payment upfront and will work with you on payment arrangements.

Emergency services during nights, weekends, and holidays may include a small premium (typically $50-75) in addition to our regular rates. However, we believe in fair pricing and won't take advantage of emergency situations. The emergency fee covers our rapid response and after-hours availability.

Yes! We stand behind all our work with comprehensive warranties. Labor is guaranteed for 1 year on most services, and we honor manufacturer warranties on all parts and materials. If you experience any issues with our workmanship, we'll return and fix it at no charge.

Customer satisfaction is our top priority. If you're not completely satisfied with our work, please contact us immediately. We'll work with you to address any concerns and make things right. In rare cases where we cannot resolve the issue to your satisfaction, we offer a full refund policy.