Privacy Policy

Introduction

R. B. Plumbing & Carpentry ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any other way.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We may collect the following types of personal information when you interact with us:

• Contact Information: Name, email address, phone number, mailing address
• Service Information: Details about requested services, property address, project descriptions
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Communication Records: Records of our communications with you, including emails, phone calls, and service requests

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device type
• Usage Information: Pages visited, time spent on site, referring websites, search terms
• Location Information: General geographic location based on IP address
• Cookies and Tracking: Information collected through cookies and similar technologies

How We Use Your Information

We use the collected information for the following purposes:

Service Provision

• Responding to your inquiries and service requests
• Scheduling and providing plumbing and carpentry services
• Processing payments and managing billing
• Following up on completed services and warranty issues

Communication

• Sending service confirmations, updates, and reminders
• Providing customer support and responding to questions
• Sending promotional materials and newsletters (with your consent)
• Notifying you of changes to our services or policies

Business Operations

• Improving our services and website functionality
• Analyzing usage patterns and customer preferences
• Maintaining security and preventing fraud
• Complying with legal obligations and regulations

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Website hosting and maintenance
• Email marketing services
• Scheduling and customer management systems

Legal Requirements

We may disclose your information when required by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government agency requests
• Emergency situations involving safety or security
• Protection of our rights and property

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner with your consent or as permitted by law.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure storage systems with access controls
• Regular security audits and updates
• Employee training on data protection practices
• Limited access to personal information on a need-to-know basis

However, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site usage. We use the following types of cookies:

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled. They include cookies that remember your preferences and enable core website functionality.

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve our website and services.

Marketing Cookies

With your consent, we may use cookies to deliver personalized advertisements and track the effectiveness of our marketing campaigns.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

Correction and Updates

• Request correction of inaccurate information
• Update your contact preferences

Deletion

• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent for marketing communications

Restriction and Objection

• Restrict how we process your information
• Object to certain processing activities

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that influence our retention periods include:

• The nature of our relationship with you
• Legal and regulatory requirements
• Warranty and service obligations
• Fraud prevention and security purposes

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending email notifications for significant changes (if we have your email address)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Effective Date

This Privacy Policy is effective as of October 15, 2024.