Last updated: October 15, 2024
Our Satisfaction Guarantee
At R. B. Plumbing & Carpentry, your satisfaction is our top priority. We stand behind the quality of our work and are committed to making things right if you're not completely satisfied with our services.
Refund Eligibility
Services Eligible for Refund
- Plumbing repairs and installations
- Drain cleaning services
- Water heater services
- Fixture installations
- Custom carpentry work
- Deck and fence construction
When Refunds Apply
We will consider a full or partial refund in the following situations:
- Workmanship Issues: If our work does not meet industry standards or our quality guarantees
- Service Failure: If we cannot complete the agreed-upon work due to our fault
- Misrepresentation: If the service provided significantly differs from what was agreed upon
- Unsatisfactory Results: If you are not satisfied with the completed work despite meeting technical specifications
Refund Process
Step 1: Contact Us
If you're not satisfied with our service, please contact us immediately:
- Phone: (785) 742-1783
- Email: kingsleycardenas@rbplumbcarp.com
- In Person: 2249 Jackrabbit Rd, Kansas
Step 2: Investigation
We will:
- Schedule a follow-up visit to assess the work
- Review the original service agreement and work performed
- Document any issues or concerns
- Determine the appropriate resolution
Step 3: Resolution
Based on our investigation, we may offer:
- Corrective Work: Fix or redo the work at no charge
- Partial Refund: Refund a portion of the payment
- Full Refund: Complete refund of payment
- Service Credit: Credit toward future services
Refund Timeframes
Claim Period
Refund requests must be made within:
- Routine Services: 30 days from completion
- Major Projects: 60 days from completion
- Emergency Services: 14 days from completion
Processing Time
Once a refund is approved:
- Cash/Check Payments: 5-7 business days
- Credit Card Payments: 3-5 business days (may take longer to appear on statement)
- Bank Transfers: 7-10 business days
Situations Where Refunds May Not Apply
Customer-Related Issues
- Customer cancellation after work has begun
- Customer-provided materials that prove defective
- Changes in customer requirements after work completion
- Customer denial of access for warranty or follow-up work
External Factors
- Pre-existing conditions not disclosed by customer
- Damage caused by acts of nature or third parties
- Code compliance issues due to customer requests
- Manufacturer defects in parts or materials
Normal Wear and Maintenance
- Normal wear and tear over time
- Issues due to lack of proper maintenance
- Cosmetic changes or aging of materials
- Customer preference changes after completion
Partial Refunds
In some cases, a partial refund may be appropriate:
- Minor Issues: Small problems that don't significantly impact functionality
- Material Costs: When materials cannot be returned or reused
- Completed Portions: For multi-phase projects where some work is satisfactory
- Service Calls: Diagnostic fees may be non-refundable if work is declined
Emergency Service Refunds
Special considerations for emergency services:
- Response Fee: Emergency response fees may be non-refundable if technician arrives as scheduled
- Immediate Need: Emergency repairs that prevent further damage may have limited refund options
- After-Hours Premium: Emergency premiums may be non-refundable for services provided outside normal hours
Materials and Parts
Refundable Materials
- Unused materials that can be returned to suppliers
- Standard parts that are not installed
- Custom items ordered but not used (subject to restocking fees)
Non-Refundable Materials
- Custom-fabricated items made to customer specifications
- Materials that have been installed and cannot be reused
- Consumable supplies used in the work process
- Materials damaged during removal
Dispute Resolution
Internal Resolution
We prefer to resolve all issues directly with our customers. Our management team will work with you to find a fair solution.
Third-Party Mediation
If we cannot reach an agreement, we may suggest neutral third-party mediation to resolve the dispute.
Legal Rights
This refund policy does not affect your legal rights under applicable consumer protection laws.
Prevention and Quality Assurance
To minimize the need for refunds, we:
- Provide detailed estimates and explanations before beginning work
- Use high-quality materials and proven techniques
- Employ experienced, licensed professionals
- Conduct quality inspections before project completion
- Follow up with customers to ensure satisfaction
Contact Information
For refund requests or questions about this policy:
Policy Updates
We may update this refund policy periodically. Changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
Effective Date
This Refund Policy is effective as of October 15, 2024.