Terms of Service

Agreement to Terms

By engaging R. B. Plumbing & Carpentry ("Company," "we," "our," or "us") for services or using our website, you ("Customer," "you," or "your") agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Services

R. B. Plumbing & Carpentry provides professional plumbing and carpentry services including but not limited to:

• Plumbing repairs and installations
• Drain cleaning and unclogging
• Water heater services
• Fixture installation and replacement
• Custom carpentry and woodworking
• Deck and fence construction
• Emergency plumbing services

Estimates and Pricing

Free Estimates

We provide free written estimates for most services. Emergency services may include a diagnostic fee that is applied toward repair costs if you proceed with service.

Pricing

• All prices are subject to change without notice
• Final costs may vary from estimates based on actual conditions discovered during work
• Additional work requires customer approval before proceeding
• Emergency services may include premium charges for after-hours service

Payment Terms

Payment Methods

We accept cash, checks, and major credit cards. Payment plans may be available for larger projects.

Payment Schedule

• Small repairs: Payment due upon completion
• Large projects: Deposit may be required, balance due upon completion
• Emergency services: Payment due upon completion unless other arrangements are made

Late Payments

Past due accounts may be subject to late fees and collection actions. Customer is responsible for all collection costs and attorney fees.

Warranties

Labor Warranty

We warrant our workmanship for one (1) year from completion date. This warranty covers defects in our labor but does not cover:

• Normal wear and tear
• Damage caused by customer or third parties
• Damage from acts of nature
• Damage from misuse or neglect

Parts and Materials

Parts and materials are covered by manufacturer warranties. We will assist with warranty claims but are not responsible for manufacturer defects.

Customer Responsibilities

Access

• Provide safe and clear access to work areas
• Remove personal belongings from work areas
• Ensure pets are secured during service visits
• Provide accurate information about existing systems and prior work

Permits and Codes

Customer is responsible for obtaining necessary permits unless otherwise agreed in writing. All work will be performed to current local codes.

Utilities

Customer must ensure utilities (water, electricity, gas) are available and accessible for our work.

Limitations of Liability

Our liability is limited to the cost of services provided. We are not liable for:

• Consequential or incidental damages
• Lost profits or business interruption
• Damage to personal property not directly caused by our negligence
• Pre-existing conditions or code violations

Emergency Services

Emergency services are provided on a best-effort basis. Response times may vary based on weather, traffic, and demand. Emergency service calls are prioritized but not guaranteed within specific timeframes.

Cancellation Policy

Customer Cancellation

• Service appointments: 24-hour notice required
• Projects in progress: May be subject to cancellation fees for materials ordered and work completed
• Emergency services: Cancellation fees may apply if technician is en route

Company Cancellation

We reserve the right to cancel or refuse service for safety concerns, non-payment, or customer behavior that endangers our staff.

Safety and Insurance

We maintain appropriate insurance coverage and follow safety protocols. Customers should:

• Report any safety hazards immediately
• Keep work areas clear of children and pets
• Follow any safety instructions provided by our technicians

Intellectual Property

All custom designs, plans, and proprietary methods remain our intellectual property. Customers receive a license to use designs for their specific project only.

Privacy

Customer information is handled according to our Privacy Policy. By using our services, you consent to our collection and use of information as described in our Privacy Policy.

Dispute Resolution

Informal Resolution

We encourage customers to contact us directly to resolve any concerns. Most issues can be resolved through direct communication.

Mediation

If informal resolution fails, disputes may be resolved through mediation before pursuing legal action.

Governing Law

These terms are governed by Kansas state law. Any legal proceedings will be conducted in Kansas courts.

Modifications

We reserve the right to modify these terms at any time. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of modified terms.

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full effect.

Contact Information

Questions about these Terms of Service should be directed to:

Effective Date

These Terms of Service are effective as of October 15, 2024.